Postal Service

Last week, I was angry with the postal service (USPS). The reason is pretty long. Please be patient.

Recently, I mailed an international package to Hong Kong. Each package has its own tracking number so that people can check the statue of the package online. When I tracked my package online, I found that the info of another package was shown. Then, I went to a post office to find out why. The officer said he couldn't help me and asked me to call the main office for help. I called the number, and the telephone system kept asking me the tracking number which is incorrect. As a result, I couldn't go through the system, so I went to the post office for help again. The same officer asked me to call another number. I did and talked with another man this time. The man said he couldn't help me and asked me to call the first number again. I told him that I'd a wrong tracking number so wasn't able to go through the telephone system. Then, he told me to hit zero continually no matter what the system said. Finally, I'm able to speak with the right person (a lady). She said that my package probably was on the way to HK. Wrong information was shown because it isn't a requirement to scan the tracking number when the post office delivers the package. That means the tracking number doesn't follow to the package. (Is it a joke? Why do you give me a tracking number at the beginning. I really want to ask her what the purpose of tracking number is) Anyway, she recorded the package's details for investigation. That means right now, I can't do anything but wait.

PS 1: Hope that the package arrives HK safely.

PS 2: I'll choose UPS next time. So far I haven't had any problem with UPS.

PS 3: I really hate telephone systems. I often spend lots of time on getting the right information or reaching the right person.

PS 4: I learn that if I've problems with the telephone system next time, I just hit whatever keys no matter what the system says. I believe it's the fastest way to speak with a person. (Good that I learn something in this issue =))